From Access to Engagement: Reimagining the Consumer Experience in Behavioral Health

• By: Jorge R. Petit, MD Cantata Health Solutions Matt Kudish, LMSW, MPA We Better Work, LLC
• April 21st, 2026
• behavioral health technology, care continuity, consumer engagement, digital health, health equity, patient portals, peer support, recovery-oriented care, Spring 2026 Issue
• 550    0

Behavioral health systems have made significant strides in expanding access to care. Peer services have grown across outpatient clinics, crisis teams, Certified Community Behavioral Health Clinics (CCBHCs), and substance use treatment programs. Telehealth has normalized remote care. Patient portals...

Clinicians’ Perceptions of Telephone-Delivered Mental Health Services

• By: Micaela Mercado, MSW, PhD Virna Little, PsyD, LCSW-r, MBA, CCM, SAP Eunice Kim, LCSW Concert Health
• July 1st, 2019
• access to care, behavioral health technology, collaborative care, Medicare reimbursement, telephonic mental health services, therapeutic alliance, underserved populations, workforce training
• 1774    0

There is a significant need for professional programs to provide training in the provision of telephone-delivered mental health services. Telephonic mental health services is an emerging practice approach that may meet the needs and the field’s commitment to addressing access to mental health...