Telehealth Appointment Tips

  1. Gather all the information you might need before your appointment. This might include your list of medications (with dosages), medical conditions, problems and symptoms you want to address, and a list of questions for the healthcare practitioner.
  2. Find a private spot in your home so you feel comfortable and can talk openly to your healthcare provider.
  3. Make sure you know if your appointment is supposed to be by phone or video chat.
  4. Be sure that you are able to accept blocked calls since your provider may need to call you from a blocked number.
  5. Accept any call that comes into your phone around the time of your appointment, irrespective of whether your appointment is supposed to be by phone or video chat because it could be your provider calling you.
  6. If you are going to have a video chat appointment, make sure the lighting in the room is good so your provider can see you. They might miss important communications if they cannot see you.
  7. Make sure your technology is ready and dependable. Have a secure and reliable Wi-Fi or internet connection if your telehealth appointment is by video chat. If you are doing your telehealth visit by cell phone, make sure you have a good cellular signal.
  8. Mute your phone and eliminate any other distractions so you can focus on your appointment.
  9. Give yourself extra time in case the appointment starts late or runs over its scheduled time.
  10. Take a deep breath when you begin your session. Remember that the provider you are speaking to is there to help, not judge you. Think of your time with your provider as time spent talking to a trusted friend who is there to help you.

For more information about Telehealth services, please go to:

WJCS Summer 2020

Have a Comment?