BI Before AI: CBC’s Journey to Develop a Comprehensive In-House Business Intelligence Platform From Which to Launch AI Projects

Integrated-whole-person care requires integrated-whole-person data, yet most healthcare data is scattered across disparate sources. Even when behavioral health organizations and Independent Practice Associations (IPAs) make large financial investments into data platforms and the IT resources to...

Safe at Last: Safe Options Support (SOS) Offers Options to Support the Homeless

Supporting the homeless population in NYC is a complex issue rooted in factors like the lack of affordable housing, mental illness, substance use, unemployment, and poor health conditions. Following the deinstitutionalization of the mentally ill, New York City (NYC) has grappled with a significant...

Safe Options Support: Charting a Path to Stability for Homeless Individuals through Coordinated Care

A transformative shift is underway for New York City programs focused on helping homeless individuals. Instead of relying on a singular approach to homeless outreach, new initiatives and adaptations are reshaping and diversifying the community-based services available. This remodeled,...

Coordinated Behavioral Care’s Mission to Destigmatize Workplace Mental Health

When Emily Grossman began work as Training Institute Manager at Coordinated Behavioral Care (CBC), she had the same fear that had plagued her at the start of other jobs. As a person who is “out” about living with mental illness, she had always worried whether this new working environment would...

Knowledge, Attitudes, and Practices Related to Prevention of COVID-19 Among New York State Behavioral Health Employees

The COVID-19 pandemic has resulted in more than 79 million cases of confirmed infection and over 963,000 deaths in the United States.1 The pandemic has also resulted in increased levels of adverse mental health conditions, substance use and suicidal ideation.2 The reported prevalence of anxiety and...

How Peers Contribute to Treatment and Recovery on CBC’s Pathway Home™ Care Transition Team

Community-based care management services are vital in helping New York City’s most vulnerable members navigate an evolving healthcare landscape. CBC’s Pathway Home™ (PH) program is an evidence based multidisciplinary care transition intervention, tailored to walk side by side members from...

Volunteers of CBC’s Consumer Advisory Board Contribute to Better Health Outcomes

Coordinated Behavioral Care (CBC) values the role of volunteers and cultivates opportunities to support active participation of volunteer members comprising its Consumer Advisory Board (CAB). CBC was launched in 2011 by innovative NYC not-for-profit behavioral health organizations to...

Training the Workforce in Non-Traditional Modalities of Self-Care: A COVID-19 Silver-Lining

Over the past 18 months, the pandemic and the many associated societal stressors, have caused great suffering, and the behavioral health (BH) workforce has been no exception. The novel coronavirus and ongoing pandemic have wrought tremendous personal loss, job and/or income insecurity, and forced...

Workforce Training in the Age of COVID-19 and Zoom

Since its launch in 2018, Coordinated Behavioral Care’s (CBC) Training Institute (TI) has embodied a versatility befitting the evolving behavioral health landscape in which it operates. This ability to reflect both the training content and format necessary to resonate with its broad audience of...

CBC’s Pathway Home Response to COVID-19 and Future Implications

As we enter the third month of social distancing and in an evolving healthcare landscape with COVID-19, community-based care management teams are adapting and testing innovative operational approaches to ensure the needs of the people they serve are being met. This adaptation is taking place in...